What information do we collect?
At times we may request that you voluntarily supply us with personal information. Generally this information is requested when you want us to provide you with information. We may gather the following information about you:
- Email Address
- IP address (a unique identifier for your computer or other device)
- Mobile device ID
How do we use it?
We will use this information in the following ways:
- To provide you with information that you have requested, e.g., newsletters
- To provide you with better ways of accessing information from this website
Do we pass your information to third parties?
We will not pass your information on to any third party unless we reasonably believe we are required by law, and in order to investigate, prevent, or take action regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud.
How long do we keep your information?
We will keep your information for a reasonable period for the purposes set out above.
How do we use your information for marketing?
We will only provide information to you that you have asked for via the website.
Where do we send your information?
We may use information obtained from cookies or similar technology. Cookies are text files containing small amounts of information which we download onto your computer or device when you visit our website. Therefore, when we refer to “you” in this section we mean your computer. We can recognise these cookies on subsequent visits and they allow us to remember you.
How do we protect your information?
We take appropriate measures to ensure that your personal information disclosed to us is kept secure, accurate, and up to date and kept only for so long as is necessary for the purposes for which it is used.
How to obtain a copy of your information
You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. Please contact us using the details set out below.
How to contact us if your information or choices change
If your personal information or your preferences change, you don’t want us to send you the information you have requested, or if you have any queries about how we use your personal information, please let us know by contacting us using the details set out below.
Data Processing Addendum (DPA): We give you the right to complain about any data misuse. Many companies within the hospitality industry do not let you own your data. With SUPERB you are always a co-owner of any data point created about YOUR guests.
Privacy Shield: SUPERB is in the process of being registered and certified for the EU-US Privacy Shield regulations from 2018-2019. This certification further ensures the protection of all user and customer data when using our platform. Not only within the EU but worldwide.
Guest Data: SUPERB collects lots of data provided to us by the guest through the use of our platform. Guests have full discretion on any additional data uploaded to our platform and can always ask for it to be deleted.